Refund policy

At Sirenz, we stand behind the quality of our products and want you to feel confident in your purchase. Please review our policy carefully before placing your order.

30-Day Refund Window We offer a 30-day refund policy from the date your order is delivered. If 30 days have passed since delivery, we unfortunately cannot offer a refund. Please note: Sirenz does not accept returns. We only provide eligible refunds under the conditions outlined below.

No Returns Policy For health, safety, and quality assurance reasons, we do not accept product returns. This applies to all purchases, including unopened and unused items. You do not need to ship your product back to us to request a refund. Refund eligibility is determined based on your order information and the criteria below.

Refund Eligibility To qualify for a refund within the 30-day window, the following conditions must be met:

  • Your request must be submitted within 30 days of delivery
  • The purchase must have been made directly from Sirenz (through our official website)
  • You must provide proof of purchase (order number and the email used at checkout)

Refunds may be approved in the following situations:

  • You received a damaged product
  • You received the wrong product
  • Your order was not delivered
  • You experienced a verified issue with your order

We reserve the right to deny refund requests that:

  • Are submitted after the 30-day window
  • Show evidence of misuse or abuse of the policy
  • Involve products purchased from unauthorized sellers

Damaged or Incorrect Orders If your product arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include:

  • Your order number
  • A clear photo of the product
  • A description of the issue

This helps us resolve the issue quickly.

How to Request a Refund To request a refund, please contact our support team at: info@getsirenz.com Include the following information:

  • Full name
  • Order number
  • Email used to place the order
  • Reason for refund request

Our team will review your request and respond within 1–3 business days.

Refund Processing If approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider (typically 5–10 business days)
  • Shipping fees (if applicable) are non-refundable unless the refund is due to our error

Important Notes

  • Only purchases made directly from Sirenz are eligible for refunds under this policy.
  • Promotional or discounted items may be subject to specific conditions.
  • We reserve the right to update or modify this policy at any time without prior notice.

If you have any questions about this policy, please contact us at info@getsirenz.com

Thank you for choosing Sirenz.